Communicate Securely with Cape Cod 5 via Messages

Get account support, ask a question and more using Cape Cod 5's new Messages function directly within Online & Mobile Banking

 

What is it?

Messages is a secure way to contact a Cape Cod 5 customer service member from directly within online and mobile banking. As this is not a real-time chat service, Messages should be used for non-emergency purposes only. The secure messaging service is available:
Monday to Friday 7:00am – 5:00pm
Saturday 7:00am – 1:00pm
Messages received after these times will be responded to on the next business day. 
If you need immediate assistance (e.g., if you suspect potential fraud on your account or your debit card is lost or stolen), please contact our Customer Service Center at 888-225-4636.
 

How to Use Messages

Start a Messaging Conversation
Use the following steps to start a messaging conversation:
Step
Action
1
From the Dashboard, click Message.
The Messages screen will appear.
Please note: You may also select Messages from the left-hand menu to access the Messages screen.
2
Enter your message in the Type your message... field and click Send.
Access an Existing Messaging Conversation
Access an existing conversation to ask questions or provide additional information. Use the following steps to return to an existing messaging conversation:
Step
Action
1
From the Dashboard, click Messages in the left-hand menu.
The Messages screen appears.
2
Select the desired conversation from the list to the left of the New Message section.
The chat conversation appears.
3
Enter your message in the Type your message... field and click Send.
Attach an Item
In addition to sending text messages, you can also add attachments to a Message conversation. Attachments, such as a copy of a receipt, may help us to better understand your specific issue or question. The following table lists the available attachments and provides examples of each:
Type
Example
Files
A receipt from a purchase in question.
Transactions
Single or multiple transactions that you don't recognize.
Accounts
You haven't received an expected direct deposit into a specific account.
Payments
The payee (recipient) of a bill payment hasn't received their funds yet.
Photos
A receipt from a purchase in question.
 
If you would like to attach Transactions, Accounts or Payments to a conversation, please use the following steps.
Step
Action
1
From the Messages screen, click the plus sign "+" located next to Type your message....
A menu appears with type of items that can be added to a conversation.
2
Select the desired item type from the menu.
A dialogue box appears with options for items of that type to be attached.
Please note: For Transactions and Payments, items from any of your accounts can be selected.
3
Select the desired item(s) and click Attach.
The item(s) appear in the conversation screen.
 
If you would like to attach Files to a conversation, please use the following steps.
Step
Action
1
From the Messages screen, click the plus sign "+" located next to Type your message....
A menu appears with type of items that can be added to a conversation.
2
Select Files.
A file explorer window appears.
3
Locate and select the desired file(s) and click Open.
The file(s) appear in the conversation screen.
 
If you would like to attach Photos* to a conversation, please use the following steps.
*Photos are only presented as an option in the mobile app. To upload a photo in online banking, select Image or File. 
Step
Action
1
From the Messages screen, click the plus sign "+" located next to Type your message....
A menu appears with type of items that can be added to a conversation.
2
Select Photos.
The phone's image gallery will appear.
3
Locate and select the desired photo(s).
The photo(s) appear in the conversation screen.

Watch these video tutorials to become more familiar with using
Secure Messaging in Online Banking

Video Tutorials for Online Banking

How to Start a Conversation
How to Attach a File
How to Access an Existing Conversation
How to Attach a Transaction, Account and Payment

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