Protect yourself with tools available through our online & mobile banking

Set Account Alerts: At this time of year, it can be especially easy to lose track of our spending. A quick and simple way to monitor your account is by setting custom alerts. You may choose to be notified when a transaction or account balance is below or above a certain amount. This notification can be set to arrive via email, text or in-app message. If you suspect fraud on your account, contact Cape Cod 5 right away at 888-225-4636. 

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Change Your Username and Password: Many scammers will pretend to be your bank and ask you to confirm login or password information. First and foremost, you should never share your password with anyone – ever.  If you have given this information out and would like to change your username and password, you may do so from within your Online or Mobile account. 

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Contact Cape Cod 5 through Secure Message Conversations. Cape Cod 5 will never contact you and ask you to confirm personal data or conduct banking transactions via unsolicited email or text. Messages is a secure online and mobile banking chat feature, similar to texting, through which you may contact a Cape Cod 5 customer service member. 

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Protect Your Debit/ATM Card: There are many ways we can work together to fight debit card fraud. Monitoring your account for suspicious activity, being wary of phishing scams and using a secure network when conducting financial transactions online are best practices for fending off scammers. With Card Controls built into Cape Cod 5’s upgraded Online and Mobile Banking, you will be able to do the following:

• Lock your debit card in the event your card has been misplaced or you believe it may have been compromised. A debit card that has been locked can be unlocked when the card has been found, suspect transactions have been validated, etc.

• Track where or how much you are spending and stop unwanted transactions. These can be done by merchant type, transaction type or dollar limit.

• If you’re planning to travel, especially out of state or internationally, placing a travel notice informs Cape Cod 5 to expect different activity. This will help avoid the declining of intended transactions while we continue to monitor your card activity for any suspicious transactions.

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Enroll in eStatements: Going paperless is a great way to keep your sensitive financial information out of criminal hands.

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Additional 2FA Methods: Cape Cod 5 supports multiple two-factor authentication (2FA) methods when it comes to securing your Online and Mobile Banking profile. In addition to phone call or text message, a wide variety of authenticator apps can be used such as Google Authenticator or Duo. FIDO tokens, or security keys, which bind 2FA to a physical token, can also be registered and used as a 2FA method. Head to Settings > Security in Online or Mobile Banking to take advantage of these options.

Use a Passkey: Passkeys enable you to leverage your device biometrics, such as TouchID or FaceID, to log in to your Online Banking account. Head to Settings > Security in Online Banking to register a passkey. Similarly, you can enable boimetrics (such as FaceID) through your Mobile app.