Card Management is a tool that helps you make sure your money is safe. You can lock or unlock your debit and ATM card(s) on-the-go, set travel notices, and set up alerts to monitor account transactions - all from within your Online or Mobile Banking account.
Lock or Unlock a Debit/ATM Card
You may need to lock your debit card in the event your card has been misplaced or you believe it may have been compromised. A debit card that has been locked can be unlocked, e.g., when the card has been found, suspect transactions have been validated, etc.
From within Online or Mobile Banking, click/tap the switch for the desired debit/ATM card in Card management. The color of the switch tells you the card’s status:
-
Green – The card is active and can be used to make purchases online or in-person. “Active” appears under the card.
-
Grey – The card is locked and can’t be used for one-time purchases online or in-person. Recurring purchases, e.g., gym memberships, subscriptions, will continue to be processed. "Locked” appears under the card.
When using Online Banking to lock a card, a dialog box will appear to prompt you to confirm your decision. Click Confirm to complete the status change. The dialog box will not appear in Mobile Banking.
Set Travel Notices
Cape Cod 5 is committed to keeping your money safe, while also being accessible. If you’re planning travel, especially to another state or country, placing a travel notice tells us to expect different activity, which will help avoid declining intended transactions. We’ll continue to monitor your card activity for suspicious transactions.
Use the following steps to add a travel notice.
Step |
Action |
|---|---|
1 |
Click/tap the airplane icon in the Card Management card.A list of all past travel notices you’ve placed will appear, from which you can select. |
2 |
Click/tap Add travel notice.The Travel notice dialog window opens. |
3 |
Enter your destination(s) for your trip in the corresponding field.If you know the specific cities you’ll visit, enter those. Otherwise, the state or country will suffice.If entering multiple destinations, separate them with a comma.If you run out of space when entering destinations, call our Customer Service Center at 888-225-4636. |
4 |
Click/tap Dates.A calendar will appear. |
5 |
Select the Start date and End date of your trip from the calendar, then click Apply.We recommend adding an additional day to the end of your travel, just in case you’re delayed. |
6 |
Select any Cape Cod 5 cards you plan to use while traveling.Your debit/ATM card(s) appear with their last 4 digits, as well as the name and last 4 digits of the primary account attached to it. |
7 |
Click/tap Save.The Travel notices screen will appear with details of the new notice included.You’ll receive an email notification confirming that the travel notice was set successfully. |
Add Rules and Alerts
Control and manage use of your Cape Cod 5 debit or ATM card(s) from directly within your online or mobile banking account. Integrated Card Management allows you to keep track of where your money is being spent, how much is being spent and to stop unwanted transactions.
Use the following steps to manage debit/ATM card settings.
Step |
Action |
|---|---|
1 |
From the Dashboard, click/tap the card for which you’d like to manage alerts in the Card Management card.The Card management dialog window will appear. |
2 |
Click/tap Alerts and protections.The Alerts and protections dialog window will appear. |
3 |
Click/tap Manage under Notification settings.The Notification settings dialog window will appear. |
4 |
Select the delivery method for each type of notification, then click/tap Save.You will begin receiving notifications based upon your settings. |
Use the following steps to create alerts or block transactions on your Cape Cod 5 debit or ATM cards.
Step |
Action |
|---|---|
1 |
From the Dashboard, click/tap the card for which you’d like to manage alerts in the Card Management card.The Card management dialog window appears. |
2 |
Click/tap Alerts and protections.The Alerts and protections dialog window will appear. |
3 |
Select the type of transaction(s) for which you’d like to set an alert or block transactions. |
4 |
Select the checkbox(es) for the item(s) for which you’d like to block and/or receive alerts. |
5 |
Click/tap Save to confirm your choices. |
Refer to the table below for the type of blocks and notifications that are available for your use.
Type |
Description |
|---|---|
Notify me on all transactions |
You'll receive notifications for every transaction that is completed or blocked on your card. |
Locations |
Block and/or receive notifications for transactions that are attempted on your card. |
Merchant Types |
Block and/or receive notifications for transactions that are attempted on your card from selected merchants types, e.g., restaurants, department stores, etc. |
Transaction Types |
Block and/or receive notifications for transactions that are attempted on your card from selected transaction types, e.g., ATM or recurring, etc. |
Spending limits |
Set transaction or monthly spending limits to block and/or receive notifications for transactions that are attempted on your card above your set limits.You will also need to set dollar limits when using this option. |
