Q: What is an eStatement?
A: eStatements, or electronic statements, are a feature of Online and Mobile Banking which allows you to access your eligible account statements online. eStatements offer the following benefits:
- Safe. eStatements are a secure alternative to receiving paper statements each month.
- Easy to access anywhere. eStatements are delivered faster than those sent through the mail. An email is sent to you when a new statement is available.
- Environmentally friendly. eStatements can be saved to your computer and printed only when needed. Gone are the files, drawers, and boxes filled with bank statements.
Q: How do I begin receiving eStatements?
A: For information on how to begin receiving eStatements, please visit our new Access Electronic Statements (eStatements) resource page for step by step guides and instructions.
Q: How much do eStatements cost?
A: eStatements are free and part of the services provided to you via Cape Cod 5 Online and Mobile Banking.
Q: What accounts are eligible for eStatements?
A: Checking, savings, certificate of deposit, money market and loan accounts are all eligible for eStatement delivery.
Q: How do I view my eStatements? Do I need any special software?
A: You may view your statements electronically for all eligible accounts when they become available by logging in to your Cape Cod 5 Online or Mobile Banking account. For information on how to view eStatements, please visit our new Access Electronic Statements (eStatements) resource page for step by step guides and instructions. You can view, print or download copies of your eStatements. In order to download or print copies of your eStatements you must have Adobe® Reader®, or another software capable of displaying PDF files, installed on your computer. The software is available to download free at www.adobe.com. We do recommend temporarily disabling any pop-up blockers enabled on your web browser.
Q: How do I print my eStatement? How do I download a copy to my computer?
A: For information on how to view, download and print your eStatement, please visit our new Access Electronic Statements (eStatements) resource page for step by step guides and instructions. In order to download or print copies of your eStatements you must have Adobe® Reader®, or another software capable of displaying PDF files, installed on your computer. The software is available to download free at www.adobe.com.
Q: Will I receive notification when my eStatements are ready for viewing?
A: Each statement cycle you will receive an email from the Cape Cod 5 email address [email protected] announcing that your statement is ready for viewing. If you need to update your email address, please visit our new Change Settings resource page for step by step guides and instructions. You may also contact our Customer Service Center at 888-225-4636. Please note that if we are unable to successfully deliver eStatement notifications to you for two months in a row, your eStatements will be disabled and we will resume delivery of paper statements.
Q: Is my eStatement information secure?
A: To provide a high level of security, Cape Cod 5 does not send statement information through email. Instead, you access your statement information when you wish via Cape Cod 5 Online or Mobile Banking, which uses the most secure means available to keep your information safe.
Q: What if my email address changes?
A: If you need to update your email address, please visit our new Change Settings resource page for step by step guides and instructions. You may also contact our Customer Service Center at 888-225-4636.
Q: What if I change my mind and want to go back to paper statements?
A: You may change your statement preferences any time by logging in to Cape Cod 5 Online or Mobile Banking, selecting the desired account, clicking on "Statements", clicking on "Sign up/Changes" and then unchecking the box next to any account(s) or documents for which you wish to unenroll. No selections will be saved until you select the "Save Settings" button.
Q: How long will statements be available online?
A: Upon enrollment we will begin to deliver eStatements to you immediately on your next statement date. Up to 18 months of eStatements history will be retained for viewing, printing or downloading. Paper copies of older statements may be requested by calling our Customer Service Center at 888-225-4636 or by emailing us at [email protected].
Q: Will I continue to receive paper statements once I enroll for eStatements?
A: No, once you complete the enrollment process for eStatements, paper statements are no longer produced for your account(s). However, based on when you sign up for eStatements, you may receive a paper statement and an electronic statement within the same month.
Q: Will I be able to view my check images?
A: Yes, check images will be embedded within your eStatements.
